Biltong
If you have any questions or would like to ask us any questions regarding our products, please do not hesitate to contact us on the email below:
Delivery and Returns
Delivery
Most orders are received within 2-5 working days. Please consider adverse weather conditions as this could delay the process. We cannot guarantee delivery time and apologise for any inconvenience caused. Deliveries will be conducted from Monday to Friday 8:00 till 17:30. We do not deliver at weekends or on public holidays.
Orders are delivered via Royal Mail Recorded Deliveryor Courier Service to the address you have given when placing the order. Delivery of goods that are over £750 in price is free of charge. Additional costs may be added for delivery outside of the UK mainland, these areas include Scotland and Ireland. Please email for these costs before ordering.
Delivery Charges (UK mainland only)
The item weight for delivery is also including the weight of the packaging.
| Item Weight | Recorded Delivery | UK Mail Special Delivery |
| 1g - 100g | £2.63 | £7.25 |
| 101g - 200g | £2.96 | £7.25 |
| 201g - 450g | £3.48 | £7.25 |
| 451g - 700g | £3.99 | £7.25 |
| 701g - 950g | £4.59 | £7.25 |
| 951g - 1200g | £5.74 | £7.25 |
| 1201g - 1450g | £6.44 | £7.25 |
| 1451g - 1700g | £7.14 | £7.25 |
| 1701g - 5000g (5kg) | VARIES | £7.25 |
| 5001g - 10000 (10kg) | VARIES | £7.55 |
| 10001g - 15000 (15kg) | VARIES | £7.85 |
| 15000g (15kg) and above | FREE | FREE |
Returns
If you are not satisfied for any reason with any item purchased through our Online store please contact blewmoon1@gmail.com for further instructions.
After receiving agreement from our Love Biltong customer services, please return any items without delay. After 14 days of delivery, Love Biltong Online Shop reserves the right to reject any returns.
Claims
Claims can be made through Love Biltong by emailing blewmoon1@gmail.com. Any claims made without prior communication with the Love Biltong customer service department will not be considered.
• All goods must be counted if possible upon receipt.
• All goods need to be checked within 24 hours after receipt.
• Any claim in respect of the above should be made by email to Love Biltong customer service department within 24hr of the delivery.
• Credit will not be given for goods returned without prior agreement from Love Biltong.
Site Conduct
You may not post or transmit any material to this Online Shopping Site other than validated comments. In case of any unprofound material postings, we will fully co-operate with any law enforcement authority or court order requesting or directing us to disclose the identity or locate any postings.
Contacting us
If you need to contact us please email us on blewmoon1@gmail.com